Frequently Asked Questions
Everything you need to know about your Rebecca Vallance experience.
What is your return policy for full-priced items?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all designer tags still attached.
How long does international shipping take?
International orders are typically processed within 24 hours and delivered via DHL Express within 3-7 business days, depending on your location and local customs processing.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our warehouse for processing. Therefore, we are unable to guarantee any changes or cancellations. Please contact our concierge team as soon as possible for assistance.
How do I determine my size in Rebecca Vallance garments?
Our designs follow standard Australian sizing. We provide a detailed size guide on each product page with specific measurements for bust, waist, and hips to help you find your perfect fit.
Do you offer repairs for damaged items?
We take great pride in the quality of our craftsmanship. If you receive a faulty item or experience a manufacturing fault, please email our customer care team with photos so we can facilitate a repair or replacement.
Are duties and taxes included in the checkout price?
For most international regions, duties and taxes are calculated and collected at checkout to ensure a seamless delivery experience with no additional fees upon arrival.